General terms and conditions of sale
1/ DESCRIPTION OF THE SERVICE
PetitesCaves (hereinafter “the site”) is a brand of the Les Grappes group, published by VINOSAKA.
Company Name: VINOSAKA SAS
Legal Form: Simplified Joint-Stock Company (SAS)
Share capital: 32,345 euros
Headquarters: 215 Einstein Street, 71000 Mâcon
Commercial Register: Mâcon 792914673
Intra-EU VAT Number: FR33792914673
Email: sav@petitescaves.com
2/ PRICES AND PROMOTIONAL OFFERS
All product prices are listed in euros, including all taxes, but excluding shipping costs (see Delivery).
PetitesCaves reserves the right to modify its prices at any time without notice. The products will be invoiced on the basis of the prices in force at the time of the recording of the order. The products remain the property of PetitesCaves until full payment is received by PetitesCaves. The price is payable in full and in a single payment.
Promotional offers are valid only within the validity period of the offer concerned and within the limits of available stocks.
3/ THE ORDER
Customers can place orders through the website https://www.petitescaves.com.
PetitesCaves reserves the right to cancel or refuse an order from a customer who has outstanding payments or a dispute regarding payment for a previous order, or for any other legitimate reason, including, but not limited to, the unusual nature of the order.
When the customer confirms his order, he then declares that he accepts all the present General Terms and Conditions of Sale in their entirety.
The order is then processed by Customer Service. PetitesCaves agrees to fulfill orders received through its website only while supplies last. If one or more of the ordered products are unavailable, petitescaves.com agrees to notify the customer as soon as possible.
Petitescaves.com will indicate to the consumer the waiting period for this product or will then propose substitute products.
However, we do allow ourselves to ship the same "wine" (same cuvée) on another vintage when the one proposed (ordered) turns out to be out of stock and/or sold out at Winery.
The customer can, if he wishes, ask for the cancellation of his order, the corresponding amount will then be refunded. As soon as the order is registered, an acknowledgement of receipt will be sent to the customer. This acknowledgement of receipt will detail the order and will specify the exact amount and delivery terms of the order.
The customer agrees that PetitesCaves’ order recording systems serve as proof of the nature of the agreement and its date.
4/ PAYMENT
Payment for purchases on the petitescaves.com website is exclusively in euros.
The payment of purchases is made at the choice of the customer.
- by credit card: Visa, Master Card, Cartes Bleues issued in France
- by bank transfer on request
- via Paypal
In case of payment by credit cardIf the customer enters his card number on the site and its expiry date. Online payment by credit card is fully secure. The entire transaction is sent in encrypted mode to a bank validation server (PAYPLUG Groupe NATIXIS BANQUES POPULAIRES).
PetitesCaves reserves the right to verify the personal information provided by the customer and to take any measures deemed necessary to confirm that the person whose bank account is being debited is indeed the one who placed the order, in order to prevent any fraudulent payments. Payment is confirmed upon receipt of the requested additional information.
PetitesCaves will also have full discretion to directly cancel any order that presents one or more risk factors indicating potential credit card fraud.
For payments by bank transfer the necessary transfer information is provided to the customer. The order will be confirmed and processed upon receipt of payment in PetitesCaves’ account.
In any case, PetitesCaves reserves the right to refuse any order or delivery in the event that
- of existing litigation with the Buyer,
- total or partial non-payment of a previous order by the Buyer,
- of refusal to authorise payment by bank card from banking organisations,
- of non-payment or partial payment,
- the use of a Bank Card not issued by a French financial institution.
PetitesCaves shall not be held liable under any circumstances.
5/ DELIVERY
Our sales and prices are based on shipment from Mâcon, France.
The products are delivered to the following areas:
- Metropolitan France, Corsica and Monaco: the number of bottles is limited to 54.
For Europe, the number is limited to 30 bottles.
- Germany, England, Belgium, Spain, Italy, Luxembourg, Netherlands,
- Austria, Denmark, Ireland, Portugal, Poland, Czech Republic
- Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Lithuania, Latvia, Romania, Slovakia, Slovenia, Sweden.
- Australia, Hong Kong, Japan, Singapore, Taiwan
in accordance with the address of your choice as indicated during the ordering process. The delivery service is provided by the classic carriers: GLS, CHRONOPOST, TNT, DHL etc...
The customer will be asked for a contribution to the shipping costs in the order process.
An order placed after 12:00 noon is processed the next day unless it was placed on Friday, in which case the order is processed the following Monday. We do not process orders on Saturdays or Sundays. From June onwards, orders are not processed on Fridays either to avoid weekend heatstroke.
It is up to the customer to provide exactly all the details necessary for the proper delivery of his order. The customer will be delivered within an average of 3 working days* for delivery in France. from the moment the order is taken into account by petitescaves.com (subject to validation of the payment cf paragraph 4. Payment) and within a maximum of 7 working days*.
*this delay may be more important and beyond our control during the holiday season.
If the customer chooses delivery to a Relais Colis pickup location, they have 9 days to pick up their package. After this period, the package will be returned to the PetitesCaves warehouse. For a new delivery, the customer will be required to pay the shipping costs plus the return shipping costs.
WARNING, on delivery, remember to check the integrity of your products and make reservations to the carrier if necessary. Without reserves on your part, no refund will be possible.
6/ RETURN AND REFUND
- (a) right of withdrawal
The customer has a statutory period of 14 days to exercise his right of withdrawal from the date of receipt of the goods. The customer will return at his own expense the products that did not satisfy him.
- (b) conditions of return
The returned product(s) must be new and unused.
Upon receipt of the package, PetitesCaves will determine whether the returned merchandise is in perfect condition. No returns will be accepted if the returned products have been visibly used or damaged by the customer and such use or damage renders the product unsuitable for sale. If the return is refused by PetitesCaves, the products will be returned to the customer at PetitesCaves’ expense, and the customer will not be entitled to any compensation or refund.
If the conditions are met, PetitesCaves will refund the customer the amounts paid, except for the cost of returning the products to PetitesCaves, which remains the customer’s responsibility.
7/ CUSTOMER SERVICE
For any information or questions, PetitesCaves Customer Service can be reached by email at the following address: sav@petitescaves.com; or by mail at VINOSAKA SAS, Petites Caves Customer Service, 215 rue Einstein, 71000 Mâcon.
8/ INTELLECTUAL PROPERTY
All text, comments, works, illustrations, and images reproduced on PetitesCaves are protected by copyright and intellectual property rights worldwide and are the property of VINOSAKA SAS or its partners. As such, and in accordance with the provisions of the Intellectual Property Code, use is authorized solely for private purposes, subject to any different or even more restrictive provisions of the Intellectual Property Code. Any reproduction, in whole or in part, of the petitescaves.com website is strictly prohibited without prior consent.
9/ RESPONSIBILITIES
VINOSAKA SAS, the publisher of the PetitesCaves website, has only an obligation of means with respect to all stages of accessing the site, the ordering process, delivery, customer service, and post-sale services.
10/ PROTECTION OF PERSONAL DATA
PetitesCaves reserves the right to collect data about customers, including through the use of cookies, in accordance with applicable law. Users may expressly object to the disclosure of their personal information. To do so, they need only notify VINOSAKA SAS, Petites Caves Customer Service, 215 rue Einstein, 71000 Mâcon. Users are informed that this automated processing of information, including the management of users’ email addresses, has been reported to the CNIL (No. 1797994 v 0). In accordance with the law of January 6, 1978, users have the right to access and correct data concerning them.
