Shipping and delivery
Our Shipping Rates in France
| Order price | Shipping Method | Rate |
|---|---|---|
| From 0 € to 149.99 € | Residence | 11,90 € |
| From €150 to €249.99 | Residence | 8,90 € |
| 1 to 12 bottles (or equivalent) | Pickup Point | 6,90 € |
| Starting at €250 | Residence | Free |
A surcharge applies to deliveries to Corsica.
Our carriers
For small orders of 1 to 12 bottles and up to 4 packages. Delivery to your home or to a pickup location. Average delivery time: 2 to 5 business days, depending on your location.
For medium-sized shipments of 3 to 66 packages. Delivery with or without a scheduled appointment. Average delivery time: 4 to 5 business days.
For very large orders and palletized shipments containing more than 66 packages. Delivery by appointment is required. Average delivery time: 4 to 5 business days.
Our Shipping Rates in Europe
| Number of bottles* | Zone 1 | Zone 2 | Zone 3 |
|---|---|---|---|
| 1 to 6 bottles | 20 € | 25 € | 30 € |
| 7 to 12 bottles | 30 € | 35 € | 60 € |
| 13 to 18 bottles | 40 € | 45 € | 90 € |
| 19 bottles or more | 50 € | 65 € | 120 € |
| Free shipping on orders of | 450 € | 550 € | 650 € |
* In terms of 75-cl bottles: magnums and champagne bottles count as more (see below).
In which zone is your country located?
Zone 1 · 6 countries
Germany, Belgium, Spain, Italy, Luxembourg, the Netherlands
Zone 2 · 7 countries
Austria, Denmark, Finland, Ireland, Poland, Portugal, Sweden
Zone 3 · 10 countries
Bulgaria, Croatia, Estonia, Greece, Hungary, Latvia, the Czech Republic, Romania, Slovakia, Slovenia
How is the number of bottles calculated?
Our shipping costs are calculated based on the weight of your package. A standard 75 cl bottle weighs 1.5 kg; larger sizes therefore count as more than one bottle.
Don’t worry: the exact total will be displayed automatically when you place your order.
Our carriers
For small orders of up to 24 bottles / 35 kg. Home delivery. Average delivery time: 3 to 5 business days.
For medium-sized orders of more than 24 bottles or 35 kg. Delivery with or without an appointment. Average delivery time: 4 to 7 business days.
For very large orders and palletized shipments. Delivery by appointment only. Average delivery time: 5 to 7 business days.
Do you have a question about your order? Here you'll find answers to the most frequently asked questions about shipping.
When you receive your package, here are a few best practices: track your package using the tracking email sent when it was shipped, check the condition of the box (for moisture or impact damage) in front of the delivery person, and note any concerns you may have with the carrier. If the package is damaged, you can refuse it.
Can't find the answer to your question? Contact us via chat or our contact form.
I ordered for pickup at a pickup location. How does that work?
You must select a pickup location before making your payment. Your package will be held there for 8 days; after that time, it will be returned to us, and reshipment fees may apply.
When will my order be shipped?
Orders are processed Monday through Friday, in the morning until 11:30 a.m. Express orders are scheduled for delivery the next day before 1:00 p.m.
No shipments are made on weekends, holidays, or Friday afternoons. In the summer, to protect your wines from the heat, some Thursday and Friday shipments may be suspended.
My package hasn't arrived. What should I do?
First, check your package's tracking information. If there has been no update for more than 72 hours (excluding weekends) for a delivery within France, please contact us.
The carrier is reporting an address issue
Please check the address listed on your order (street address, ZIP code, building code, floor, etc.). If the carrier needs additional information, please contact us and provide your order number.
The carrier says my package is damaged
Please let us know so we can file a claim with the insurance company. For orders consisting of a single package (fewer than 18 bottles), we will reship your order. For orders consisting of multiple packages, we will ask you to provide a list of what you received.
In any case, refuse to accept a damaged package.
My package was returned to me
We can arrange for the item to be reshipped for the cost of shipping. Otherwise, please let us know about the problem so we can file a claim with the carrier.
Some bottles are missing from my order
Please let us know if any bottles are missing. Orders of more than 18 bottles are shipped in multiple packages: a partial delivery is possible, and the remaining packages may arrive 1 to 2 days later.
My package arrived damaged
Please send us photos of the packaging and the broken bottles. If the delivery person left the package without notifying you, please include a signed sworn statement with your photos indicating that you were away.
The tracking information says "delivered," but I haven't received anything
Wait until the end of the day and check with your neighbors or your building manager. If the package is still missing, please fill out and return to us a sworn statement of non-receipt, along with a copy of your ID.
I received the wrong items or someone else's order
Let us know as soon as possible: we'll arrange the exchange.
How do I return my order?
You have a 14-day right of withdrawal, in accordance with Section 6 of our Terms and Conditions of Sale. You are responsible for the return shipping costs.
Do you ship outside of mainland France?
Yes, we ship to most European countries: see the list and rates in the "Europe" tab above. For any other destination, request a quote using our contact form.
Since Brexit, we no longer ship to the United Kingdom.
What should I do with my cardboard boxes?
To give them a second life, check out the Geev app, which makes it easy to give them away to people in your neighborhood.
